On September 23, two Russian missile strikes, hours apart, took down both of our Kyiv data centers. Nine days later, our virtual services are back, and our dedicated servers have started coming back to life.
Here’s how we got here, and what comes next.
Instead of waiting for the damaged facilities to reopen, we rebuilt our virtual infrastructure in a new secure facility in Ukraine. VPS and hosting are fully back. Xtream UI Panel Cloud is the last piece still in progress, and it’s expected to be back online soon.
Dedicated servers are a different kind of challenge. They aren’t software we can redeploy: they’re physical machines, and each one has to be handled by hand. Our dedicated fleet was split between the two facilities, so recovery follows two paths.
At the request of some customers, we’ve also moved their services to replacement servers in our other locations while their original servers go through recovery. Because of this, some server configurations in our other locations are temporarily out of stock. We’re expecting new hardware deliveries and plan to restock them within 1–2 weeks.
For dedicated servers still waiting their turn, we’re working on a way to let you copy your data before full restoration. Realistically, this will take at least a few weeks. When it’s ready, we’ll come to you directly, so there’s no need to open a ticket about it.
Every affected service now has its own status in your client area, updated as recovery moves forward. It’s the fastest way to see where your service stands.
Nine days ago, we lost both of our Kyiv data centers in a single day. Most companies don’t come back from something like that quickly. We did.
Within days, our team rebuilt our virtual infrastructure in a new facility. Engineers reached the equipment as soon as it was safe, moved what could be moved, and brought services back one by one. Our support team stayed with our customers every hour of it. Nobody on our team asked whether this was possible. Everyone simply did what had to be done.
We’re proud of our team. And we’re just as proud of our customers.
Many of you stood by us when it would have been easier to leave. You wrote to ask whether our team was safe. You supported us in your tickets, on forums and in comments. You gave us your patience and your trust when we needed them most. That’s what made the difference, and we’ll never take it for granted.
This incident has tested Serverlayer LLC like nothing before. And we’re coming out of it stronger: with a new secure facility, a team that has proven what it can do, and customers who have shown us what real partnership means.
We’ll keep going until every affected service is back. Thank you for being with us.
Serverlayer LLC Team